The help matron was a female robot who, according to her, had worked for Gadgetron Corporation since its beginning. Ratchet encountered her on planet Barlow selling weapons from the Solana Galaxy. She said that the weapons sold themselves. She did not charge Ratchet for weapons if he had proof of working for Gadgetron Corporation in the previous year. She appeared to be a regular Gadgetron robot who stayed in the Bogon Galaxy after the corporation left. She was either abandoned or stationed there by Gadgetron. Regardless, the Help Matron was later seen at the premiere for the Secret Agent Clank holo-film back in the Solana Galaxy.

Ratchet & Clank: Up Your Arsenal

In Ratchet & Clank: Up Your Arsenal, she could be found in the audience of the Secret Agent Clank holovision premiere.